Refund policy

REFUND POLICY
You can return your items within 3 days of receiving your order.

Step 1: Request a Refund
How to start: Send us an email on ermbastawy@gmail.com  to submit your request.
Pickup: We will arrange a courier to pick up the item(s) from your location.

Step 2: Return & Inspection
Warehouse: We must first receive the item at our warehouse (this can take up to 7 days).
Final Inspection: Once received, we will carefully check all items. This is the step that decides if your refund is accepted.
To qualify for a refund, items must be: In perfect condition .Free of stains, odors, or signs of wear. In the original packaging.

If your refund is not accepted:
If the item does not meet the conditions above, we return it to you: We ship the item back to you (shipping fees apply).
Leave it with us: You allow us to keep the item permanently.
EXCHANGE POLICY
You can exchange your items within 3 days of receiving your order. To be eligible for an exchange, items must be in their original condition.

Exchange Conditions:
The item must be:

In its original packaging , Unworn and unused , With all tags attached, Free of any stains or odors.
Important Notes:
Shipping Fees: Customers are responsible for paying all shipping fees for returns and exchanges.
Damaged Items: We do not accept items that have been damaged by the customer.
How to start: To request an exchange, please send us an email on ermbastawy@gmail.com